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Frequently Asked Question

Account Related

Can you make a case that fits 16 panels or 8 is the most?

Usually, we recommend 8pcs in one case and it is good. Because the 16 panels in one case is too heavy and is not easy to carry. Sometimes, too heavy will damage the dance floor.

Can we import the dance floor without flight cases?

Yes, you can choose carton packing, but i recommend you choose flight case, because flight case can better protect the floor tiles during transportation.

Warehouse

Do you have stock in east coast?

I am sorry we do not stock for now. When do you need to use the dance floor? So i could check our production and delivery schedules for you and then try to catch on your date. 

Do you have lots of items in stock?

No, usually we need to receive the deposit and then arrange the production. Do you need the goods in hurry?

Technical

How does the pc connect to the sending card?

 It is easy. You use network cable to connect with the controller. Then use the software to control the dance floor. When you receive the dance floor, we can show you how to control the dance floor by pc.

I can mix it up with different styles right? Video, mirror and the other?

No. They are different and can’t install together. Because the programs effects and settings for the controllers are different. So can’t use together.

Security&Warranty

What should I do if there is a problem with the panel?

This product is a very stable product without any problems so far.But If there is a problem with the panel, I can Facetime with you and I will provide you with a solution in a timely manner according to your situation, if the accessories are damaged (within one year warranty period), we will provide you with what you need for free accessories and provide repair videos to you.

How do we know this Buy it’s secure?

No worry about this. You could check our website and all our social media. Also we have two Alibaba account. We recommend you to use Alipay. As the third party, Alibaba can protect both of us. You transfer the money to Alibaba directly and then after we ship the goods, Alibaba will release the money to us. It is convenient to use Alipay. We make a payment for you and then pay through the link.

Can you send me name of people who got floors from you in the USA ?

Sure, his name is Johnny, phone number: +12099869266, he bought our magnet 3d mirror led dance floor and used it at google / Twitter party. He will help you solve your confusion.

What is your warranty on floor and other stuff?

We have one year warranty for the goods. During the warranty, if the dance floor has any problems, you could send us videos and photos to check what is the problems. We will show you how to replace it and send you spare parts to replace the broken parts.

Payment

Do you accept Paypal ?

No, we don’t have Paypal. We can accept bank transfer and Alibaba Trade Assurance. I recommend Alipay for you. As the third party, Alibaba can protect both of us. You transfer the money to Alibaba directly and then after we ship the goods, Alibaba will release the money to us. It is convenient to use Alipay. We make a payment for you and then pay through the link. How do you think of this?

Can I pay credit card ? Is there any fees from Alibaba?

Yes, Alibaba supports credit card payments,the fee charged by the credit card is about 2.95% of the amount.

Would you reduce the amount on the invoice for us that you send with the item and send to us so that the duty here in Jamaica can be less?

Yes, after the shipment, I will provide you with a low-value invoice to help you reduce your customs duties in your country.